Overview

Sometimes an appointment could be cancelled in error. Instead of starting a new appointment, you can re-open this appointment and get a confirmation for the showing. You can reopen:

• cancelled/declined appointments
• requested cancellation(when SA cancels)
• cancelled - call to agent need(listing side cancels)

The Re-Open Appointment button will appear on the activity menu of the appointment. You can also add internal notes when you re-open an appointment.



When the user clicks the Reopen appointment button they will be asked: "Who Called." They will be able to select either the listing agent, buyer's agent, or owner/occupant.

The Activity Log will show an entry to mark the re-opening of the appointment. You will see an entry like:
"3:57 PM Tue, 8/01 PENNY MACKAY (Listing Agent) (123) 456-7890 called Katie and re-opened the cancelled appointment."



Then you will have the option to update the time and/or date of the appointment.