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How to re-open an appointment

Overview


Sometimes an appointment could be cancelled in error. Instead of starting a new appointment, you can re-open this appointment and get a confirmation for the showing. You can reopen:
  • cancelled/declined appointments
  • requested cancellation(when SA cancels)
  • cancelled - call to agent need(listing side cancels)


The Re-Open Appointment button will appear on the activity menu of the appointment. You can also add internal notes when you re-open an appointment.



When the user clicks the Reopen appointment button they will be asked: "Who Called." They will be able to select either the listing agent, buyer's agent, or owner/occupant.

The Activity Log will show an entry to mark the re-opening of the appointment. You will see an entry like:
"3:57 PM Tue, 8/01 PENNY MACKAY (Listing Agent) (123) 456-7890 called Katie and re-opened the cancelled appointment."



Then you will have the option to update the time and/or date of the appointment.

Note: Some items will not be editable. Buyers' information, agency type, and appointment type are examples.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.


Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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