All articles

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Activity on Comparables Report

  4. Add/Edit Users

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent Caravan

  11. Agent Listings Report

  12. Agent Roster Report (Admin Only)

  13. Agent Showings Report (Admin Only)

  14. Appointment Rules

  15. Appointment Types

  16. Archive

  17. Are price change notifications sent to past showing agents?

  18. As a showing agent, how can I see all the showings that I request?

  19. Assisting Agent

  20. Attachments

  21. Badges, Gestures & Coloring

  22. But what about Inspections?

  23. Calendar Sync (Agent)

  24. Calendar View for Appointments

  25. Can feedback be sent directly to sellers when the showing agent submits it?

  26. Can I add an agent in my office?

  27. Can I add more than one email address when scheduling an appointment?

  28. Can I change the office details?

  29. Can I convert already confirmed individual showings to a showing cart?

  30. Can I invite agents from other offices at my company to my Caravan?

  31. Can I manually add a listing?

  32. Can I print my Notifications?

  33. Can I print the Appointment Confirmation email on one page?

  34. Can I print the turn by turn directions for a tour?

  35. Can I re-open an appointment cancelled in error?

  36. Can I rearrange the stops in my Tour?

  37. Can I reschedule the whole tour for a different day?

  38. Can I resend feedback requests?

  39. Can I resend the confirmation email?

  40. Can I review Live Connect messages?

  41. Can I review messages in the mobile app?

  42. Can I schedule a Caravan that already took place?

  43. Can I schedule a tour with a listing that is not accepting online requests?

  44. Can I see the appointment type of a listing before I schedule?

  45. Can I send Mass Notifications?

  46. Can I set my sellers or their occupants up for text messaging?

  47. Can I share the tour details with the buyer?

  48. Can I switch between Abbreviated SMS and Long/Multi SMS?

  49. Can I upload a personal photo for my account?

  50. Can my seller communicate with ShowingTime?

  51. Can showing agents calling in be added manually to Front Desk?

  52. Configuring Contacts for Listing Agent Accompanied Showings

  53. Contact Methods & Management

  54. Control Panel

  55. Copy Instructions

  56. Creating Feedback Templates

  57. Daily Log

  58. Do you have information that I can provide to my seller?

  59. Does it matter what cell phone provider I have?

  60. Electronic Lockbox Integration

  61. Email Notifications

  62. Email Troubleshooting

  63. Enabling Push Notifications

  64. Entering an Appointment

  65. Feedback

  66. Feedback Management

  67. Getting Started for Agents

  68. Getting Started for Scheduling Staff

  69. Group Messaging

  70. Help, all my emails from ShowingTime come from someone else.

  71. How are agents notified for a Caravan?

  72. How are the showing agent notifications set up?

  73. How can I add a Buyer to the appointment?

  74. How can I enable my agents for access?

  75. How can I generate a One-Day Code?

  76. How can I input my text messaging or SMS number?

  77. How can I make sure my sellers are receiving emails?

  78. How can I manage appointment activities?

  79. How can I remedy issues with Internet Explorer?

  80. How can I remedy issues with the Google Chrome Web browser?

  81. How can I remedy issues with the Mozilla Firefox Web browser?

  82. How can I remedy issues with the Safari Web browser?

  83. How can I search by Subdivision?

  84. How can I see Past Notifications I have sent?

  85. How can I see the status of appointments in a Tour?

  86. How can I skip a call?

  87. How can I tell the seller I am done?

  88. How can I track appointments that occurred in the past?

  89. How can I troubleshoot browser issues?

  90. How do agents enable text message notifications?

  91. How do I access my Profile?

  92. How do I add a Co-Listing Agent?

  93. How do I add multiple listings to a tour?

  94. How do I add Owners or Occupants?

  95. How do I automatically send feedback to my owners

  96. How do I cancel an appointment on mobile?

  97. How do I cancel an appointment?

  98. How do I Capture Prospects with Lead Coordinator?

  99. How do I change my Billing Information?

  100. How do I change my Company Logo?

  101. How do I change my password?

  102. How do I change my phone number/email address in ShowingTime?

  103. How do I choose different Appointment Types for appointments?

  104. How do I clear the Call Now Task List?

  105. How do I customize my feedback template?

  106. How do I edit an Agent's Profile?

  107. How do I get a one-day code?

  108. How do I hide Cancelled Showings on the Task List?

  109. How do I login?

  110. How do I manage my feedback?

  111. How do I manually resend a feedback request?

  112. How do I merge listings?

  113. How do I Require Buyer's Name for my Office's Appointments?

  114. How do I Resend the Confirmation emails?

  115. How do I Schedule a ShowingCart Tour?

  116. How Do I send A Price Change Notification out?

  117. How do I set my listing for a Listing Agent Accompanied Showing?

  118. How do I share feedback with my seller?

  119. How do I take a message?

  120. How do I update my Live Connect notification preferences?

  121. How to Download the Mobile App

  122. How to Re-open an Appointment

  123. How to use the ShowingTime App with your Master Lock lockbox.

  124. How to use the ShowingTime App with your SentriLock lockbox

  125. How will I know how my ShowingDesk deployment is progressing?

  126. I am a listing agent for one of the homes in the Caravan, what should I do?

  127. I have an older listing in my inventory, how do I remove it?

  128. I have more than one login - how do I link my account?

  129. I missed a message while with a client, where can I find it?

  130. I want to set up a Caravan for my offices listings, what should I prepare to do?

  131. I've been told that agents can't schedule inspections on my listings, what do I do?

  132. Integration with Master Lock

  133. Integration with Rently

  134. Integration with SentriLock for Agents

  135. Integration with SentriLock for Brokers

  136. Integration with Supra for Agents

  137. Integration with Supra for Brokers

  138. Integrations

  139. Introducing the next biggest reality tv show from ShowingTime, Seller Swap

  140. Is feedback sent when I schedule on behalf of another agent?

  141. Is my tour shared with my Buyer?

  142. Is new feedback automatically included on my seller's Listing Activity Report?

  143. Key Set Management

  144. LAR - Add Activity

  145. LAR - Schedule Emails

  146. LAR - Send Notifications

  147. Lead Coordinator Reports

  148. Linking Accounts

  149. Listing Activity Report

  150. Listing Agent Accompanied Showings

  151. Listing Agent Accompanied Showings on Mobile

  152. Listing Change Log

  153. Listing Configurations & Settings

  154. Listing Setup Recommendations

  155. Listing Worksheet

  156. Listing Worksheet Layout

  157. Logging in to ShowingTime Frequently Asked Questions:

  158. Managing Offers

  159. Managing your client information

  160. Merge

  161. Message Center

  162. Messaging: How does it work

  163. Messaging: Notification Methods

  164. Messaging: Overview

  165. MLS Data Tab

  166. Mobile

  167. Mobile - Calendar Sync

  168. Mobile - Listing Activity Report

  169. Mobile App Profile

  170. Mobile Feedback

  171. Mobile Listing Worksheet

  172. Mobile Messaging

  173. Mobile ShowingCart™

  174. Moving your Master Lock lockbox to a new listing

  175. Multiple Listing Services, Front Desk and You.

  176. My Home by ShowingTime

  177. My password is saved and I can't change it.

  178. New Look and Feel for the ShowingTime Mobile App

  179. Offer Registration Overview

  180. Offers: Buyer's Agent Overview

  181. Office Activity Report (Admin only)

  182. Office Broadcast

  183. Office Inventory Report (Admin Only)

  184. Office Monthly Activity Report (Admin Only)

  185. Out Of Office Settings

  186. Profile & Settings

  187. Proposing New Time

  188. Proposing New Times for Accompanied Showings

  189. QuickStart Guide for Agents

  190. QuickStart Guide for Office Managers

  191. Registering Offers

  192. Removing Push Notifications

  193. Reports

  194. Scheduling

  195. Scheduling a Single Showing

  196. Scheduling Future Caravans

  197. Scheduling on Behalf Of Other Agents

  198. Scheduling Past Caravans

  199. Scheduling using the ShowingTime Mobile App (Agent Only)

  200. Seller Management

  201. Setting up your SentriLock Lockboxes

  202. Showing Instructions Report (Admin Only)

  203. ShowingCart™ (Agent)

  204. Showings I Have Requested (Agent Only)

  205. Showings On My Listings

  206. Showings Report (Admin Only)

  207. ShowingTime Dashboard

  208. ShowingTime for the MLS: connectMLS

  209. ShowingTime for the MLS: Flex

  210. ShowingTime for the MLS: Fusion

  211. ShowingTime for the MLS: InnoVia

  212. ShowingTime for the MLS: Matrix

  213. ShowingTime for the MLS: MLXchange

  214. ShowingTime for the MLS: Paragon

  215. ShowingTime for the MLS: Rapattoni

  216. ShowingTime for the MLS: Solid Earth

  217. ShowingTime for the MLS: Stratus

  218. ShowingTime for the MLS: Tempo

  219. ShowingTime for the MLS: XMLSweb

  220. ShowingTime Front Desk Basics

  221. ShowingTime Front Desk Newsletters 2017

  222. ShowingTime Front Desk Newsletters 2018

  223. ShowingTime Front Desk Newsletters 2019

  224. ShowingTime Front Desk Resources

  225. System Requirements

  226. Target Market Analysis

  227. Tasks

  228. The Mobile App for Sellers

  229. Top Showings Report (Admin Only)

  230. Troubleshooting SentriLock lockboxes

  231. Viewing Buyers Activity

  232. Viewing Prospect Activity with Lead Coordinator

  233. Webinars

  234. What are agent inquiries?

  235. What are my Sellers Notification Preferences?

  236. What does "Display past appointments older than..." mean?

  237. What does it mean to merge listings?

  238. What does Required/Suggested Lead Time mean on the Listing Worksheet?

  239. What happened to the Resend App Access link?

  240. What if I don't want a notification call when an appointment is confirmed?

  241. What if I forgot my password?

  242. What if I have an older listing in my Inventory

  243. What if I need to notify an assistant or partner?

  244. What if My Password doesn't work?

  245. What If ShowingTime assists my office with Appointments

  246. What if some agents leave a Caravan early and others stay for the duration?

  247. What is a CBS Code?

  248. What is a custom status?

  249. What is a Listing Agent Accompanied Showing?

  250. What is a Listing Agent Accompanied Showing?

  251. What is a Push Notification?

  252. What is Lead Coordinator?

  253. What is ShowingTime Live Connect?

  254. What is the Add Other Stop button used for when creating a tour?

  255. What is the benefit of a Caravan to the Owner?

  256. What is the difference between Abbreviated SMS and Long/Multi SMS?

  257. What is the difference between and Office Manager and Office Staff?

  258. What is the Linked Profile Section?

  259. What is the Listing Activity Report?

  260. What is the Not Authorized Message?

  261. What is the office filter on the task list for?

  262. What is the preferred interface switch for?

  263. What's New In Front Desk

  264. When I share the feedback with my owner, what will they see?

  265. Where can I add specific notes for the appointment staff?

  266. Where do agents setup notification preferences?

  267. Where do I change my login (username and password) information?

  268. Who can Schedule a Caravan?

  269. Why are access details so important on the listing worksheet?

  270. Why are email addresses so important for members of a Caravan?

  271. Why are Text messages and Push notifications delayed?

  272. Why do I get a message that says "URL Expired" from the mobile app?

  273. Why do I need to add access details in the 'Access Information' section of the Listing Worksheet?

  274. Why does the ShowingTime app ask for my location?

  275. Why is my task not showing?

  276. Why should I update my phone's software?

  277. Will Caravans show in other products or the mobile app?

  278. Will Caravans show on calendars or reports?

  279. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.

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