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← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Activity on Comparables Report

  4. Add/Edit Users

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent Caravan

  11. Agent Listings Report

  12. Agent Roster Report (Admin Only)

  13. Agent Showings Report (Admin Only)

  14. Appointment Rule Examples

  15. Appointment Rules

  16. Appointment Types

  17. Archive

  18. Are price change notifications sent to past buyer's agents?

  19. As a buyer's agent, how can I see all the showings that I request?

  20. Assisting Agent

  21. Attachments

  22. Badges, Gestures & Coloring

  23. Billing Invoice Overview

  24. But what about Inspections?

  25. Calendar Sync (Agent)

  26. Calendar View for Appointments

  27. Can buyer's agents calling in be added manually to Front Desk?

  28. Can feedback be sent directly to sellers when the buyer's agent submits it?

  29. Can I add a mass note to my listings?

  30. Can I add an agent in my office?

  31. Can I add more than one email address when scheduling an appointment?

  32. Can I change the office details?

  33. Can I change the size of the text in the mobile app?

  34. Can I convert already confirmed individual showings to a showing cart?

  35. Can I invite agents from other offices at my company to my Caravan?

  36. Can I manually add a listing?

  37. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  38. Can I opt out of notifications?

  39. Can I opt-out of feedback requests?

  40. Can I prevent overlapping showings?

  41. Can I print my Notifications?

  42. Can I print the Appointment Confirmation email on one page?

  43. Can I Print the Turn-By-Turn Directions for a Tour?

  44. Can I re-open an appointment cancelled in error?

  45. Can I rearrange the stops in my Tour?

  46. Can I remove a user?

  47. Can I reschedule an appointment from the mobile app?

  48. Can I reschedule the whole tour for a different day?

  49. Can I resend feedback requests?

  50. Can I resend the confirmation email with a one-day code?

  51. Can I review messages in the mobile app?

  52. Can I schedule a Caravan that already took place?

  53. Can I schedule a tour with a listing that is not accepting online requests?

  54. Can I schedule appointments for listings in nearby boards?

  55. Can I see my mileage?

  56. Can I see the appointment type of a listing before I schedule?

  57. Can I send mass notifications?

  58. Can I set my sellers or their occupants up for text messaging?

  59. Can I share details from the appointment screen?

  60. Can I Share the Buyer's Agent's Details with my Listing Contacts?

  61. Can I share the tour details with the buyer?

  62. Can I switch between Abbreviated SMS and Long/Multi SMS?

  63. Can I upload a personal photo for my account?

  64. Can I Upload a Photo?

  65. Can I view the activities and history from older listings?

  66. Can my seller communicate with ShowingTime?

  67. Configuring Contacts for Listing Agent Accompanied Showings

  68. Contact Methods & Management

  69. Control Panel

  70. Copy Instructions

  71. Creating Feedback Templates

  72. Daily Log

  73. Do You Have Information That I Can Provide to my Seller?

  74. Do You Support Coming Soon Listings?

  75. Does it matter what cell phone provider I have?

  76. Electronic Lockbox Integration

  77. Email Notifications

  78. Email Troubleshooting

  79. Enabling Push Notifications

  80. Feedback

  81. Feedback Management

  82. Getting Started for Agents

  83. Getting Started for Scheduling Staff

  84. GLIDE/PEAD Integration

  85. Group Messaging

  86. Help, all my emails from ShowingTime come from someone else.

  87. Help, I'm missing a listing.

  88. Help: My Client Cannot Access Home by ShowingTime

  89. Home by ShowingTime

  90. How are agents notified for a Caravan?

  91. How are the buyer's agent notifications set up?

  92. How can I add a Buyer to the appointment?

  93. How Can I Block Appointments on a Day or for a Particular Time?

  94. How can I enable my agents for access?

  95. How can I generate a One-Day Code?

  96. How can I input my text messaging or SMS number?

  97. How can I make sure my sellers are receiving emails?

  98. How can I manage appointment activities?

  99. How can I remedy issues with Internet Explorer?

  100. How can I remedy issues with the Google Chrome Web browser?

  101. How can I remedy issues with the Mozilla Firefox Web browser?

  102. How can I remedy issues with the Safari Web browser?

  103. How can I search by Subdivision?

  104. How can I see Past Notifications I have sent?

  105. How can I see the status of appointments in a Tour?

  106. How can I skip a call?

  107. How Can I Tell the Seller That I Am Done?

  108. How can I track appointments that occurred in the past?

  109. How can I troubleshoot browser issues?

  110. How do agents enable text message notifications?

  111. How do I access my Profile?

  112. How do I add a Co-Listing Agent?

  113. How do I add multiple listings to a tour?

  114. How do I add Owners or Occupants?

  115. How do I automatically send feedback to my owners

  116. How do I cancel an appointment on mobile?

  117. How do I cancel an appointment?

  118. How do I Capture Prospects with Lead Coordinator?

  119. How do I change my Billing Information?

  120. How do I change my Company Logo?

  121. How do I change my password?

  122. How do I change my phone number/email address in ShowingTime?

  123. How do I choose different Appointment Types for appointments?

  124. How do I clear the Call Now Task List?

  125. How do I customize my feedback template?

  126. How do I edit an Agent's Profile?

  127. How Do I Enable Scheduling for my Listing in ShowingTime?

  128. How do I get a one-day code?

  129. How do I hide Cancelled Showings on the Task List?

  130. How do I install ShowingTime Front Desk?

  131. How do I login?

  132. How do I manage my feedback?

  133. How do I manually resend a feedback request?

  134. How do I merge listings?

  135. How do I reactivate an expired listing?

  136. How do I Require Buyer's Name for my Office's Appointments?

  137. How do I resend confirmations to my seller?

  138. How do I resend the confirmation emails?

  139. How do I Schedule a ShowingCart Tour?

  140. How Do I send A Price Change Notification out?

  141. How do I set my listing for a Listing Agent Accompanied Showing?

  142. How do I share feedback with my seller?

  143. How do I take a message?

  144. How do I unmerge a listing?

  145. How do I update my Live Connect notification preferences?

  146. How do I update showing instructions for my listing?

  147. How to Download the Mobile App

  148. How to re-open an appointment

  149. How to use the ShowingTime App with your Master Lock lockbox.

  150. How to use the ShowingTime App with your SentriLock lockbox

  151. How will I know how my ShowingDesk deployment is progressing?

  152. How will I know my appointment is confirmed?

  153. I am a listing agent for one of the homes in the Caravan, what should I do?

  154. I have an older listing in my inventory, how do I remove it?

  155. I have more than one login - how do I link my account?

  156. I missed a message while with a client, where can I find it?

  157. I want to set up a Caravan for my offices listings, what should I prepare to do?

  158. I've been told that agents can't schedule inspections on my listings, what do I do?

  159. Integration with CodeBox

  160. Integration with Master Lock

  161. Integration with Rently

  162. Integration with SentriLock for Agents

  163. Integration with SentriLock for Brokers

  164. Integration with Supra for Agents

  165. Integration with Supra for Brokers

  166. Integrations

  167. Introducing the next biggest reality tv show from ShowingTime, Seller Swap

  168. Is feedback sent when I schedule on behalf of another agent?

  169. Is My Tour Shared With My Buyer?

  170. Is new feedback automatically included on my seller's Listing Activity Report?

  171. Is There A Buffer Time Between Appointments?

  172. Key Set Management

  173. LAR - Add Activity

  174. LAR - Schedule Emails

  175. LAR - Send Notifications

  176. Lead Coordinator Reports

  177. Linking Accounts

  178. Listing Activity Report

  179. Listing Agent Accompanied Showings

  180. Listing Agent Accompanied Showings on Mobile

  181. Listing Change Log

  182. Listing Configurations & Settings

  183. Listing Setup Recommendations

  184. Listing Sync FAQ

  185. Listing Worksheet

  186. Listing Worksheet Layout

  187. Logging in to ShowingTime Frequently Asked Questions

  188. Managing your client information

  189. Merge

  190. Message Center

  191. Messaging: How does it work

  192. Messaging: Notification Methods

  193. Messaging: Overview

  194. MLS Data Tab

  195. Mobile

  196. Mobile - Calendar Sync

  197. Mobile - Listing Activity Report

  198. Mobile App Profile

  199. Mobile Feedback

  200. Mobile Listing Worksheet

  201. Mobile Messaging

  202. Mobile ShowingCart™

  203. Moving your Master Lock lockbox to a new listing

  204. Multiple Listing Services, Front Desk and You.

  205. My password is saved and I can't change it.

  206. New Listing Quick Start

  207. New Look and Feel for the ShowingTime Mobile App

  208. Notification Troubleshooting

  209. Offer Registration for Canada

  210. Office Activity Report (Admin only)

  211. Office Broadcast

  212. Office Inventory Report (Admin Only)

  213. Office Monthly Activity Report (Admin Only)

  214. On my listing, it says that showings are not allowed. What can I do?

  215. Online Appointment Troubleshooting

  216. Out Of Office Settings

  217. Pre-Scheduling Form

  218. Pricing Benchmark Report

  219. Profile & Settings

  220. Proposing New Time

  221. Proposing New Times for Accompanied Showings

  222. QuickStart Guide for Agents

  223. QuickStart Guide for Office Managers

  224. Removing Push Notifications

  225. Reports

  226. Scheduling

  227. Scheduling a Single Showing

  228. Scheduling Future Caravans

  229. Scheduling on Behalf Of Other Agents

  230. Scheduling Past Caravans

  231. Scheduling using the ShowingTime Mobile App (Agent Only)

  232. Seller Management

  233. Setting up your SentriLock Lockboxes

  234. Should I do anything if I re-list a listing?

  235. Showing Beacon®

  236. Showing Consent Form

  237. Showing Instructions Report (Admin Only)

  238. ShowingCart™ (Agent)

  239. Showings I Have Requested (Agent Only)

  240. Showings On My Listings

  241. Showings Report (Admin Only)

  242. ShowingTime and Zillow

  243. ShowingTime Android App Permissions

  244. ShowingTime Billing Information

  245. ShowingTime Dashboard

  246. ShowingTime for the MLS: connectMLS

  247. ShowingTime for the MLS: Flex

  248. ShowingTime for the MLS: Fusion

  249. ShowingTime for the MLS: InnoVia

  250. ShowingTime for the MLS: Matrix

  251. ShowingTime for the MLS: MLXchange

  252. ShowingTime for the MLS: Paragon

  253. ShowingTime for the MLS: Rapattoni

  254. ShowingTime for the MLS: Solid Earth

  255. ShowingTime for the MLS: Stratus

  256. ShowingTime for the MLS: Tempo

  257. ShowingTime for the MLS: XMLSweb

  258. ShowingTime Front Desk Basics

  259. ShowingTime Front Desk Newsletters 2017

  260. ShowingTime Front Desk Newsletters 2018

  261. ShowingTime Front Desk Newsletters 2019

  262. ShowingTime Front Desk Newsletters 2020

  263. ShowingTime Front Desk Newsletters 2021

  264. ShowingTime Front Desk Resources

  265. ShowingTime LIVE

  266. System Requirements

  267. Target Market Analysis

  268. Tasks

  269. Team Branding

  270. The Home by ShowingTime App for Sellers

  271. Top Showings Report (Admin Only)

  272. Troubleshooting SentriLock lockboxes

  273. View and Send Live Connect Messages

  274. Viewing Buyers Activity

  275. Viewing Prospect Activity with Lead Coordinator

  276. Virtual Showings

  277. Webinars

  278. What are agent inquiries?

  279. What are Buyer's Agent Contact Details?

  280. What are my Sellers Notification Preferences?

  281. What do I need to do to send owners the app?

  282. What does "Display past appointments older than..." mean?

  283. What does it mean to merge listings?

  284. What does Required/Suggested Lead Time mean on the Listing Worksheet?

  285. What does the Appointment Required Appointment Type mean?

  286. What does the Courtesy Call Appointment Type mean?

  287. What does the Go and Show Appointment Type mean?

  288. What does the Refer to Listing Agent Appointment Type mean?

  289. What does the View Instructions only Appointment Type mean?

  290. What happened to the Resend App Access link?

  291. What if I am not receiving emails from ShowingTime?

  292. What if I don't want a notification call when an appointment is confirmed?

  293. What if I forgot my password?

  294. What if I have an older listing in my Inventory

  295. What if I need more time for inspections or apprasials?

  296. What if I need to notify an assistant or partner?

  297. What if my contact details are not correct when I schedule?

  298. What if my log in is disabled?

  299. What if My Password doesn't work?

  300. What If ShowingTime assists my office with Appointments

  301. What if some agents leave a Caravan early and others stay for the duration?

  302. What if the listing is not accepting in-person appointments?

  303. What is a CBS Code?

  304. What is a custom status?

  305. What is a Listing Agent Accompanied Showing?

  306. What is a Listing Agent Accompanied Showing?

  307. What is a Push Notification?

  308. What is a Virtual Showing?

  309. What is Lead Coordinator?

  310. What is ShowingDesk?

  311. What is ShowingTime Live Connect?

  312. What is ShowingTime Secure Access?

  313. What is the Add Other Stop button used for when creating a tour?

  314. What is the Additional Instructions Section?

  315. What is the benefit of a Caravan to the Owner?

  316. What is the difference between Abbreviated SMS and Long/Multi SMS?

  317. What is the Difference Between the Office Manager and Office Staff Role?

  318. What is the Linked Profile Section?

  319. What is the Listing Activity Report?

  320. What is the Not Authorized Message?

  321. What is the office filter on the task list for?

  322. What is the preferred interface switch for?

  323. What's New In Front Desk

  324. When I share the feedback with my owner, what will they see?

  325. Where can I access my billing information?

  326. Where can I add specific notes for the appointment staff?

  327. Where do agents setup notification preferences?

  328. Where do I change my login (username and password) information?

  329. Who can Schedule a Caravan?

  330. Why are Access details So Important on the Listing Worksheet?

  331. Why are email addresses so important for members of a Caravan?

  332. Why are Text messages and Push notifications delayed?

  333. Why do I get a message that says "URL Expired" from the mobile app?

  334. Why do I need to add access details in the 'Access Information' section of the Listing Worksheet?

  335. Why do I see names of other people in the listing change log?

  336. Why do some statuses prevent me from scheduling a showing?

  337. Why does my ride-share app open when I choose directions to the property?

  338. Why does the ShowingTime app ask for my location?

  339. Why is my task not showing?

  340. Why should I update my phone's software?

  341. Will Caravans show in other products or the mobile app?

  342. Will Caravans show on calendars or reports?

  343. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.


Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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