All articles

← Knowledge Base

  1. Access Information for Confirmed Showings

  2. Access Types

  3. Activity on Comparables Report

  4. Add/Edit Users

  5. Adding a Master Lock lockbox to your listing

  6. Adding a SentriLock lockbox to your listing

  7. Adding a Supra iBox lockbox to your listing

  8. Adding Buyers

  9. Agent Activity Report

  10. Agent Caravan

  11. Agent Listings Report

  12. Agent Roster Report (Admin Only)

  13. Agent Showings Report (Admin Only)

  14. Appointment Rules

  15. Appointment Types

  16. Archive

  17. Are price change notifications sent to past showing agents?

  18. As a showing agent, how can I see all the showings that I request?

  19. Assisting Agent

  20. Attachments

  21. Badges, Gestures & Coloring

  22. But what about Inspections?

  23. Calendar Sync (Agent)

  24. Calendar View for Appointments

  25. Can feedback be sent directly to sellers when the showing agent submits it?

  26. Can I add more than one email address when scheduling an appointment?

  27. Can I change the office details?

  28. Can I convert already confirmed individual showings to a showing cart?

  29. Can I invite agents from other offices at my company to my Caravan?

  30. Can I manually add a listing?

  31. Can I print my Notifications?

  32. Can I print the Appointment Confirmation email on one page?

  33. Can I print the turn by turn directions for a tour?

  34. Can I re-open an appointment cancelled in error?

  35. Can I rearrange the stops in my Tour?

  36. Can I reschedule the whole tour for a different day?

  37. Can I resend feedback requests?

  38. Can I resend the confirmation email?

  39. Can I review Live Connect messages?

  40. Can I review messages in the mobile app?

  41. Can I schedule a Caravan that already took place?

  42. Can I schedule a tour with a listing that is not accepting online requests?

  43. Can I see the appointment type of a listing before I schedule?

  44. Can I send Mass Notifications?

  45. Can I set my sellers or their occupants up for text messaging?

  46. Can I share the tour details with the buyer?

  47. Can I switch between Abbreviated SMS and Long/Multi SMS?

  48. Can I upload a personal photo for my account?

  49. Can my seller communicate with ShowingTime?

  50. Can showing agents calling in be added manually to FrontDesk?

  51. Configuring Contacts for Listing Agent Accompanied Showings

  52. Contact Methods & Management

  53. Control Panel

  54. Copy Instructions

  55. Creating Feedback Templates

  56. Daily Log

  57. Do you have information that I can provide to my seller?

  58. Does it matter what cell phone provider I have?

  59. Electronic Lockbox Integration

  60. Email Notifications

  61. Email Troubleshooting

  62. Enabling Push Notifications

  63. Entering an Appointment

  64. Feedback

  65. Feedback Management

  66. Getting Started for Agents

  67. Getting Started for Scheduling Staff

  68. Group Messaging

  69. Help! My password is not working.

  70. Help, all my emails from ShowingTime come from someone else.

  71. How are agents notified for a Caravan?

  72. How are the showing agent notifications set up?

  73. How can I add a Buyer to the appointment?

  74. How can I enable my agents for access?

  75. How can I generate a One-Day Code?

  76. How can I input my text messaging or SMS number?

  77. How can I make sure my sellers are receiving emails?

  78. How can I manage appointment activities?

  79. How can I remedy issues with Internet Explorer?

  80. How can I remedy issues with the Google Chrome Web browser?

  81. How can I remedy issues with the Mozilla Firefox Web browser?

  82. How can I remedy issues with the Safari Web browser?

  83. How can I search by Subdivision?

  84. How can I see Past Notifications I have sent?

  85. How can I see the status of appointments in a Tour?

  86. How can I skip a call?

  87. How can I tell the seller I am done?

  88. How can I track appointments that occurred in the past?

  89. How can I troubleshoot browser issues?

  90. How do agents enable text message notifications?

  91. How do I access my Profile?

  92. How do I add a Co-Listing Agent?

  93. How do I add multiple listings to a tour?

  94. How do I add Owners or Occupants?

  95. How do I automatically send feedback to my owners

  96. How do I cancel an appointment on mobile?

  97. How do I cancel an appointment?

  98. How do I Capture Prospects with Lead Coordinator?

  99. How do I change my Billing Information?

  100. How do I change my Company Logo?

  101. How do I change my password?

  102. How do I change my phone number/email address in ShowingTime?

  103. How do I choose different Appointment Types for appointments?

  104. How do I clear the Call Now Task List?

  105. How do I customize my feedback template?

  106. How do I edit an Agent's Profile?

  107. How do I get a one-day code?

  108. How do I hide Cancelled Showings on the Task List?

  109. How do I login?

  110. How do I manage my feedback?

  111. How do I manually resend a feedback request?

  112. How do I merge listings?

  113. How do I Require Buyer's Name for my Office's Appointments?

  114. How do I Resend the Confirmation emails?

  115. How do I Schedule a ShowingCart Tour?

  116. How Do I send A Price Change Notification out?

  117. How do I set my listing for a Listing Agent Accompanied Showing?

  118. How do I share feedback with my seller?

  119. How do I take a message?

  120. How do I update my Live Connect notification preferences?

  121. How to Download the Mobile App

  122. How to Re-open an Appointment

  123. How to use the ShowingTime App with your Master Lock lockbox.

  124. How to use the ShowingTime App with your SentriLock lockbox

  125. How will I know how my ShowingDesk deployment is progressing?

  126. I am a listing agent for one of the homes in the Caravan, what should I do?

  127. I have an older listing in my inventory, how do I remove it?

  128. I have more than one login - how do I link my account?

  129. I missed a message while with a client, where can I find it?

  130. I want to set up a Caravan for my offices listings, what should I prepare to do?

  131. I've been told that agents can't schedule inspections on my listings, what do I do?

  132. Integration with Master Lock

  133. Integration with Rently

  134. Integration with SentriLock for Agents

  135. Integration with SentriLock for Brokers

  136. Integration with Supra for Agents

  137. Integration with Supra for Brokers

  138. Integrations

  139. Introducing the next biggest reality tv show from ShowingTime, Seller Swap

  140. Is feedback sent when I schedule on behalf of another agent?

  141. Is my tour shared with my Buyer?

  142. Is new feedback automatically included on my seller's Listing Activity Report?

  143. Key Set Management

  144. LAR - Add Activity

  145. LAR - Schedule Emails

  146. LAR - Send Notifications

  147. Lead Coordinator Reports

  148. Linking Accounts

  149. Listing Activity Report

  150. Listing Agent Accompanied Showings

  151. Listing Agent Accompanied Showings on Mobile

  152. Listing Change Log

  153. Listing Configurations & Settings

  154. Listing Setup Recommendations

  155. Listing Worksheet

  156. Listing Worksheet Layout

  157. Managing your client information

  158. Merge

  159. Message Center

  160. Messaging: How does it work

  161. Messaging: Notification Methods

  162. Messaging: Overview

  163. MLS Data Tab

  164. Mobile

  165. Mobile - Calendar Sync

  166. Mobile - Listing Activity Report

  167. Mobile Feedback

  168. Mobile Listing Worksheet

  169. Mobile ShowingCart™

  170. Moving your Master Lock lockbox to a new listing

  171. Multiple Listing Services, FrontDesk and You.

  172. My Home by ShowingTime

  173. My password is saved and I can't change it.

  174. New Look and Feel for the ShowingTime Mobile App

  175. Office Activity Report (Admin only)

  176. Office Broadcast

  177. Office Inventory Report (Admin Only)

  178. Office Monthly Activity Report (Admin Only)

  179. Out Of Office Settings

  180. Profile & Settings

  181. Proposing New Time

  182. Proposing New Times for Accompanied Showings

  183. QuickStart Guide for Agents

  184. QuickStart Guide for Office Managers

  185. Removing Push Notifications

  186. Reports

  187. Scheduling

  188. Scheduling a Single Showing

  189. Scheduling Future Caravans

  190. Scheduling on Behalf Of Other Agents

  191. Scheduling Past Caravans

  192. Scheduling using the ShowingTime Mobile App (Agent Only)

  193. Seller Management

  194. Showing Instructions Report (Admin Only)

  195. ShowingCart™ (Agent)

  196. Showings I Have Requested (Agent Only)

  197. Showings On My Listings

  198. Showings Report (Admin Only)

  199. ShowingTime Dashboard

  200. ShowingTime for the MLS: connectMLS

  201. ShowingTime for the MLS: Flex

  202. ShowingTime for the MLS: Fusion

  203. ShowingTime for the MLS: InnoVia

  204. ShowingTime for the MLS: Matrix

  205. ShowingTime for the MLS: MLXchange

  206. ShowingTime for the MLS: Paragon

  207. ShowingTime for the MLS: Rapattoni

  208. ShowingTime for the MLS: Solid Earth

  209. ShowingTime for the MLS: Stratus

  210. ShowingTime for the MLS: Tempo

  211. ShowingTime for the MLS: XMLSweb

  212. ShowingTime Front Desk Basics

  213. ShowingTime Front Desk Newsletters

  214. ShowingTime Front Desk Resources

  215. System Requirements

  216. Target Market Analysis

  217. Tasks

  218. The Mobile App for Sellers

  219. Top Showings Report (Admin Only)

  220. Viewing Buyers Activity

  221. Viewing Prospect Activity with Lead Coordinator

  222. Webinars

  223. What are agent inquiries?

  224. What are my Sellers Notification Preferences?

  225. What does "Display past appointments older than..." mean?

  226. What does it mean to merge listings?

  227. What does Required/Suggested Lead Time mean on the Listing Worksheet?

  228. What happened to the Resend App Access link?

  229. What if I don't want a notification call when an appointment is confirmed?

  230. What if I forgot my password?

  231. What if I have an older listing in my Inventory

  232. What if I need to notify an assistant or partner?

  233. What If ShowingTime assists my office with Appointments

  234. What if some agents leave a Caravan early and others stay for the duration?

  235. What is a CBS Code?

  236. What is a custom status?

  237. What is a Listing Agent Accompanied Showing?

  238. What is a Listing Agent Accompanied Showing?

  239. What is a Push Notification?

  240. What is Lead Coordinator?

  241. What is ShowingTime Live Connect?

  242. What is the Add Other Stop button used for when creating a tour?

  243. What is the benefit of a Caravan to the Owner?

  244. What is the difference between Abbreviated SMS and Long/Multi SMS?

  245. What is the difference between and Office Manager and Office Staff?

  246. What is the Listing Activity Report?

  247. What is the Not Authorized Message?

  248. What is the office filter on the task list for?

  249. What is the preferred interface switch for?

  250. What's New In Front Desk

  251. When I share the feedback with my owner, what will they see?

  252. Where can I add specific notes for the appointment staff?

  253. Where do agents setup notification preferences?

  254. Where do I change my login (username and password) information?

  255. Who can Schedule a Caravan?

  256. Why are access details so important on the listing worksheet?

  257. Why are email addresses so important for members of a Caravan?

  258. Why are SMSs and Push notifications delayed?

  259. Why do I get a message that says "URL Expired" from the mobile app?

  260. Why do I need to add access details in the 'Access Information' section of the Listing Worksheet?

  261. Why does the ShowingTime app ask for my location?

  262. Why is my task not showing?

  263. Why should I update my phone's software?

  264. Will Caravans show in other products or the mobile app?

  265. Will Caravans show on calendars or reports?

  266. Will my changes to the feedback template take effect immediately for all my outstanding requests?

Feedback and Knowledge Base

(thinking…)
Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




Schedule appointments and view instructions on the go with the ShowingTime Mobile App.