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FAQs

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  1. How Do I Login?

  2. Can I Send Mass Notifications?

  3. How do I share feedback with my seller?

  4. How Can I Contact ShowingTime?

  5. Will Caravans show in other products or the mobile app?

  6. Will Caravans show on calendars or reports?

  7. What is the benefit of a Caravan to the Owner?

  8. Who can Schedule a Caravan?

  9. I am a listing agent for one of the homes in the Caravan, what should I do?

  10. I want to set up a Caravan for my offices listings, what should I prepare to do?

  11. Why are email addresses so important for members of a Caravan?

  12. Can I schedule a Caravan that already took place?

  13. Can I invite agents from other offices at my company to my Caravan?

  14. How are agents notified for a Caravan?

  15. What if some agents leave a Caravan early and others stay for the duration?

  16. Can I Print the Appointment Confirmation Email on One Page?

  17. How can I manage appointment activities?

  18. What does the Refer to Listing Agent Appointment Type mean?

  19. What does the View Instructions only Appointment Type mean?

  20. What Does the Auto Confirm (Go and Show) Appointment Type Mean?

  21. What Does the Courtesy Call Appointment Type Mean?

  22. What does the Appointment Required Appointment Type mean?

  23. Does it matter what cell phone provider I have?

  24. Why should I update my phone's software?

  25. Can I print my Notifications?

  26. Why are Access details So Important on the Listing Worksheet?

  27. What is a Push Notification?

  28. What is the Listing Activity Report?

  29. How do I change my password?

  30. What if I forgot my password?

  31. How do I manage my feedback?

  32. What is ShowingDesk?

  33. How Do I Customize My Feedback Template?

  34. Will my changes to the feedback template take effect immediately for all my outstanding requests?

  35. Can feedback be sent directly to sellers when the buyer's agent submits it?

  36. Is new feedback automatically included on my seller's Listing Activity Report?

  37. Can I Resend Feedback Requests?

  38. Is feedback sent when I schedule on behalf of another agent?

  39. Why do I need to add access details in the 'Access Information' section of the Listing Worksheet?

  40. What does Required/Suggested Lead Time mean on the Listing Worksheet?

  41. Where can I add specific notes for the appointment staff?

  42. What does it mean to merge listings?

  43. How Do I Merge Listings?

  44. I have an older listing in my inventory, how do I remove it?

  45. Are price change notifications sent to past buyer's agents?

  46. What is a Listing Agent Accompanied Showing?

  47. Can I Notify Agents That Have an Upcoming Appointment of New Details on a Listing?

  48. How can I skip a call?

  49. Why is my task not showing?

  50. Can I re-open an appointment cancelled in error?

  51. How can I search by Subdivision?

  52. How do I cancel an appointment?

  53. How are the buyer's agent notifications set up?

  54. How can I add a Buyer to the appointment?

  55. How Do I Choose Different Appointment Types for Appointments?

  56. But what about Inspections?

  57. Can I add more than one email address when scheduling an appointment?

  58. How do I cancel an appointment on mobile?

  59. How do I set my listing for a Listing Agent Accompanied Showing?

  60. What is a Listing Agent Accompanied Showing?

  61. How Do I Change My Phone Number/Email Address in ShowingTime?

  62. Where do I change my login (username and password) information?

  63. Can I Upload a Personal Photo for My Account?

  64. Where Do Agents Setup Notification Preferences?

  65. How do agents enable text message notifications?

  66. I have more than one login - how do I link my account?

  67. Can I switch between Abbreviated SMS and Long/Multi SMS?

  68. What is the difference between Abbreviated SMS and Long/Multi SMS?

  69. How can I input my text messaging or SMS number?

  70. Can I Set My Sellers or Their Occupants up for Text Messaging?

  71. Merge FAQ's

  72. What is the preferred interface switch for?

  73. What if My Password doesn't work?

  74. What are my Sellers Notification Preferences?

  75. How do I Schedule a ShowingCart Tour?

  76. Can I share the tour details with the buyer?

  77. I missed a message while with a client, where can I find it?

  78. Why do I get a message that says "URL Expired" from the mobile app?

  79. Can my seller communicate with ShowingTime?

  80. Can I Respond to the Text Messages Sent from ShowingTime?

  81. When I share the feedback with my owner, what will they see?

  82. How do I clear the Call Now Task List?

  83. What is the office filter on the task list for?

  84. How do I change my Billing Information?

  85. How Do I Enable Scheduling for my Listing in ShowingTime?

  86. How Can I Make Sure My Sellers are Receiving Emails?

  87. How can I enable my agents for access?

  88. How will I know how my ShowingDesk deployment is progressing?

  89. Multiple Listing Services, Front Desk and You.

  90. Can buyer's agents calling in be added manually to Front Desk?

  91. What is the Difference Between the Office Manager and Office Staff Role?

  92. How can I generate a One-Day Code?

  93. How do I hide Cancelled Showings on the Task List?

  94. How Do I Resend the Confirmation Emails?

  95. How Do I Send A Price Change Notification?

  96. How do I change my Company Logo?

  97. How Do I Edit an Agent's Profile?

  98. What is a CBS Code?

  99. Can I Manually Add a Listing?

  100. How can I see Past Notifications I have sent?

  101. I've been told that agents can't schedule inspections on my listings, what do I do?

  102. Can I change the office details?

  103. Do You Have Information That I Can Provide to my Seller?

  104. What does "Display past appointments older than..." mean?

  105. How do I add a Co-Listing Agent?

  106. My password is saved and I can't change it.

  107. What Is a Custom Status?

  108. What are agent inquiries?

  109. Why are Text messages and Push notifications delayed?

  110. How do I Require Buyer's Name for my Office's Appointments?

  111. How do I add Owners or Occupants?

  112. How do I access my Profile?

  113. What is the Not Authorized Message?

  114. How can I remedy issues with the Mozilla Firefox Web browser?

  115. How can I remedy issues with Internet Explorer?

  116. How Can I Remedy Issues With the Safari Web Browser?

  117. How can I remedy issues with the Google Chrome Web browser?

  118. How can I troubleshoot browser issues?

  119. How will I know my appointment is confirmed?

  120. What is ShowingTime Live Connect?

  121. How can I track appointments that occurred in the past?

  122. Can I convert already confirmed individual showings to a showing cart?

  123. What happened to the Resend App Access link?

  124. What if I have an older listing in my Inventory

  125. Why Does the Showingtime App Ask For My Location?

  126. As a buyer's agent, how can I see all the showings that I request?

  127. Can I review messages in the mobile app?

  128. How do I add multiple listings to a tour?

  129. Can I rearrange the stops in my Tour?

  130. How can I see the status of appointments in a Tour?

  131. Can I reschedule the whole tour for a different day?

  132. Can I schedule a tour with a listing that is not accepting online requests?

  133. Can I Share Information About My Listing with an Agent or My Client?

  134. What is the Add Other Stop button used for when creating a tour?

  135. Can I Print the Turn-By-Turn Directions for a Tour?

  136. Can I see the appointment type of a listing before I schedule?

  137. What if I Don’t Want a Notification Call When an Appointment Is Confirmed?

  138. What is the Linked Profile Section?

  139. Can I add an agent in my office?

  140. Logging in to ShowingTime Frequently Asked Questions

  141. What If My Log In is Disabled?

  142. Can I Share the Buyer's Agent's Details with my Listing Contacts?

  143. Can I Remove a User?

  144. Can I Access ShowingTime when I am Overseas?

  145. How do I install ShowingTime Front Desk?

  146. What if I am not receiving emails from ShowingTime?

  147. What do I need to do to send owners the app?

  148. Why do I see names of other people in the listing change log?

  149. How Do I Unmerge a Listing?

  150. How Do I Reactivate an Expired Listing?

  151. What is the Additional Instructions Section?

  152. Can I View the Activities and History From Older Listings?

  153. Should I do anything if I re-list a listing?

  154. What if I need more time for inspections or apprasials?

  155. Can I opt out of notifications?

  156. Can I schedule appointments for listings in nearby boards?

  157. Can I reschedule an appointment from the mobile app?

  158. How Can I Block Appointments on a Day or for a Particular Time?

  159. Can I opt-out of feedback requests?

  160. Notification Troubleshooting

  161. Can I Upload a Photo?

  162. Help, I'm missing a listing.

  163. How Do I Resend Confirmations to My Seller?

  164. On my listing, it says that showings are not allowed. What can I do?

  165. How do I update showing instructions for my listing?

  166. Why Does ShowingTime Send Text/SMS Messages From Multiple Numbers?

  167. What if the listing is not accepting in-person appointments?

  168. Can I share details from the appointment screen?

  169. Help: My Client Cannot Access Home by ShowingTime

  170. How Can I Prevent or Allow Overlapping Appointments?

  171. Where can I access my billing information?

  172. Can I add a mass note to my listings?

  173. Is There A Buffer Time Between Appointments?

  174. What is a Virtual Showing?

  175. Listing Sync FAQ

  176. Why does my ride-share app open when I choose directions to the property?

  177. What if my contact details are not correct when I schedule?

  178. Why do some statuses prevent me from scheduling a showing?

  179. Appointment Rule Examples

  180. What are Buyer's Agent Contact Details?

  181. Do You Support Coming Soon Listings?

  182. I Cannot Select a Longer/Shorter Appointment Length

  183. Why Do I See Join Waitlist When I Try to Schedule?

  184. What If I Cannot Enable an Owner for SMS?

  185. How Do I Update My Profile?

  186. How to Resolve Certificate Errors on Older Macs / Windows 7 PCs

  187. Can I Add Gate Code Information to a Listing?

  188. Can I Change the Status of My Listing?

  189. How Do I See Feedback That Has Been Submitted?

  190. If I Update Showing Instructions, will Agents That Have Upcoming Appointments be Notified?

  191. Where Can I Find Out More Information on Offer Manager?

  192. Can a Listing Report Be Automatically Set Up To Be Emailed to My Seller Once a Week?

  193. Can My Client Receive an Activity Report?

  194. My Client is Having Trouble with the App. It Says It Can't Find A Listing Associated With Their Email?

  195. How Can I Opt-In/Opt-Out from Messages?

  196. How Are Announcement Emails Configured?

  197. Listing Worksheet Attachment Troubleshooting

  198. What Does it Mean to Verify The Access Details?

  199. How Can I Troubleshoot when Agents Tell Me That Showings Are Not Allowed

  200. How Do I Remove a Duplicate Listing?

  201. What Is the Difference Between Sending a Mass Notification and Sending Requests for the Highest and Best Offers?

  202. Why Can Some Agents Schedule on My Listings from Outside of My MLS?

  203. An Offer Has Been Accepted on My Listing, How Can I Prevent Future Showings?

  204. How Do I Leave a Waitlist?

  205. Can Agents From Other Markets Schedule on My Listing?

  206. Why are So Many Feedback Requests Sent to me?

  207. How Do I Send Mass Notifications from the Mobile App?

  208. How Do I Opt In to SMSs?

  209. What Does the Message “SMS Was Blocked by the Recipient’s Mobile Phone Carrier” Mean?

  210. The ShowingTime Link is Not on My Listing in the Columbus Board of Realtors

  211. The Scheduling Link on My Listing in the Houston Association of Realtors Doesn’t Go to ShowingTime

  212. The ShowingTime Scheduling Icon/Link is not Appearing on My Listing in IRES MLS

  213. The Scheduling Icon / Link is Not Appearing on My Listing in the MLS Property Information Network

  214. My Listing Defaults to Not Allow Online Scheduling When it Syncs from the MLS

  215. My Listing is Not Syncing to ShowingTime from Realtracs

Feedback and Knowledge Base

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Our support team is available from:

Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 888-367-4009
Email: support@showingtime.com



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