FAQs
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How do I login?
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Can I send mass notifications?
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How do I share feedback with my seller?
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Will Caravans show in other products or the mobile app?
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Will Caravans show on calendars or reports?
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What is the benefit of a Caravan to the Owner?
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Who can Schedule a Caravan?
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I am a listing agent for one of the homes in the Caravan, what should I do?
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I want to set up a Caravan for my offices listings, what should I prepare to do?
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Why are email addresses so important for members of a Caravan?
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Can I schedule a Caravan that already took place?
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Can I invite agents from other offices at my company to my Caravan?
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How are agents notified for a Caravan?
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What if some agents leave a Caravan early and others stay for the duration?
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Can I print the Appointment Confirmation email on one page?
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How can I manage appointment activities?
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What does the Refer to Listing Agent Appointment Type mean?
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What does the View Instructions only Appointment Type mean?
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What does the Go and Show Appointment Type mean?
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What does the Courtesy Call Appointment Type mean?
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What does the Appointment Required Appointment Type mean?
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Does it matter what cell phone provider I have?
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Why should I update my phone's software?
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Can I print my Notifications?
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Why are access details so important on the listing worksheet?
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What is a Push Notification?
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What is the Listing Activity Report?
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How do I change my password?
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What if I forgot my password?
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How do I manage my feedback?
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What is ShowingDesk?
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How do I customize my feedback template?
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Will my changes to the feedback template take effect immediately for all my outstanding requests?
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Can feedback be sent directly to sellers when the buyer's agent submits it?
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Is new feedback automatically included on my seller's Listing Activity Report?
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Can I resend feedback requests?
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Is feedback sent when I schedule on behalf of another agent?
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How do I get a one-day code?
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Why do I need to add access details in the 'Access Information' section of the Listing Worksheet?
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What does Required/Suggested Lead Time mean on the Listing Worksheet?
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Where can I add specific notes for the appointment staff?
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What does it mean to merge listings?
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How do I merge listings?
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I have an older listing in my inventory, how do I remove it?
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Are price change notifications sent to past buyer's agents?
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What is a Listing Agent Accompanied Showing?
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How can I skip a call?
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Why is my task not showing?
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Can I re-open an appointment cancelled in error?
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How can I search by Subdivision?
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How do I cancel an appointment?
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How are the buyer's agent notifications set up?
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How can I add a Buyer to the appointment?
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How do I choose different Appointment Types for appointments?
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But what about Inspections?
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Can I add more than one email address when scheduling an appointment?
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How do I cancel an appointment on mobile?
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How do I set my listing for a Listing Agent Accompanied Showing?
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What is a Listing Agent Accompanied Showing?
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How do I change my phone number/email address in ShowingTime?
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Where do I change my login (username and password) information?
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Can I upload a personal photo for my account?
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Where do agents setup notification preferences?
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How do agents enable text message notifications?
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I have more than one login - how do I link my account?
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Can I switch between Abbreviated SMS and Long/Multi SMS?
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What is the difference between Abbreviated SMS and Long/Multi SMS?
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How can I input my text messaging or SMS number?
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Can I set my sellers or their occupants up for text messaging?
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What is the preferred interface switch for?
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What if My Password doesn't work?
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What are my Sellers Notification Preferences?
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How do I Schedule a ShowingCart Tour?
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Can I share the tour details with the buyer?
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I missed a message while with a client, where can I find it?
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Why do I get a message that says "URL Expired" from the mobile app?
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Can my seller communicate with ShowingTime?
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When I share the feedback with my owner, what will they see?
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How do I clear the Call Now Task List?
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What is the office filter on the task list for?
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How do I change my Billing Information?
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How Do I Enable Scheduling for my Listing in ShowingTime?
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How can I make sure my sellers are receiving emails?
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How can I enable my agents for access?
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How will I know how my ShowingDesk deployment is progressing?
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Multiple Listing Services, Front Desk and You.
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Can buyer's agents calling in be added manually to Front Desk?
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What is the difference between and Office Manager and Office Staff?
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How can I generate a One-Day Code?
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How do I hide Cancelled Showings on the Task List?
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How do I resend the confirmation emails?
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How Do I send A Price Change Notification out?
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How do I change my Company Logo?
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How do I edit an Agent's Profile?
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What is a CBS Code?
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Can I manually add a listing?
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How can I see Past Notifications I have sent?
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I've been told that agents can't schedule inspections on my listings, what do I do?
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Can I change the office details?
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Do you have information that I can provide to my seller?
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What does "Display past appointments older than..." mean?
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How do I add a Co-Listing Agent?
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My password is saved and I can't change it.
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What is a custom status?
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What are agent inquiries?
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Why are Text messages and Push notifications delayed?
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How do I Require Buyer's Name for my Office's Appointments?
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How do I add Owners or Occupants?
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How do I access my Profile?
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What is the Not Authorized Message?
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How can I remedy issues with the Mozilla Firefox Web browser?
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How can I remedy issues with Internet Explorer?
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How can I remedy issues with the Safari Web browser?
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How can I remedy issues with the Google Chrome Web browser?
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How can I troubleshoot browser issues?
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Can I resend the confirmation email with a one-day code?
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What is ShowingTime Live Connect?
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How can I track appointments that occurred in the past?
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Can I convert already confirmed individual showings to a showing cart?
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What happened to the Resend App Access link?
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What if I have an older listing in my Inventory
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Why does the ShowingTime app ask for my location?
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As a buyer's agent, how can I see all the showings that I request?
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Can I review messages in the mobile app?
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How do I add multiple listings to a tour?
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Can I rearrange the stops in my Tour?
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How can I see the status of appointments in a Tour?
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Can I reschedule the whole tour for a different day?
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Can I schedule a tour with a listing that is not accepting online requests?
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What is the Add Other Stop button used for when creating a tour?
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Can I print the turn by turn directions for a tour?
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Can I see the appointment type of a listing before I schedule?
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What if I don't want a notification call when an appointment is confirmed?
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What is the Linked Profile Section?
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Can I add an agent in my office?
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Logging in to ShowingTime Frequently Asked Questions
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What if my log in is disabled?
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Can I share the buyer's agent's details with my listing contacts?
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Can I remove a user?
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How do I install ShowingTime Front Desk?
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What if I am not receiving emails from ShowingTime?
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What do I need to do to send owners the app?
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Why do I see names of other people in the listing change log?
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How do I unmerge a listing?
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How do I reactivate an expired listing?
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What is the Additional Instructions Section?
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Can I view the activities and history from older listings?
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Should I do anything if I re-list a listing?
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What if I need more time for inspections or apprasials?
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Can I opt out of notifications?
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Can I schedule appointments for listings in nearby boards?
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Can I reschedule an appointment from the mobile app?
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How Can I Block Appointments on a Day or for a Particular Time?
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Can I opt-out of feedback requests?
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Notification Troubleshooting
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Help, I'm missing a listing.
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How do I resend confirmations to my seller?
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On my listing, it says that showings are not allowed. What can I do?
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How do I update showing instructions for my listing?
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What if the listing is not accepting in-person appointments?
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Can I share details from the appointment screen?
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Help: My client cannot access My Home
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Can I prevent overlapping showings?
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Where can I access my billing information?
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Can I add a mass note to my listings?
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Is there a buffer time between appointments?
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What is a Virtual Showing?
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Listing Sync FAQ
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Why does my ride-share app open when I choose directions to the property?
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What if my contact details are not correct when I schedule?
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Why do some statuses prevent me from scheduling a showing?