facebook icon

What is a custom status?

Sometimes a listing is off-market for a few days and showings need to be prevented for a short time. With Front Desk, your office manager can set up custom statuses to prevent appointments temporarily or for a longer-term. ShowingTime asks three basic questions when creating a custom status.
  • Is the listing showable?
  • Is there a listing agreement between the seller and the office?
  • Is the listing already sold or just a few steps away from being sold?

You can then add custom statuses by providing a name that your office will understand and choosing the correct combination of settings.

  • Is Showable - Is the listing available for an appointment?
  • Has Listing Contract - is everything setup between the seller and the listing office to allow for a sale?
  • Has Sales Contract - Is the listing sold or pending?



Please Note: Incorrect configuration of the status can block appointments or hide listings. You can work with ShowingTime Support to configure custom statuses.

When the status changes in the multiple listing service and syncs with ShowingTime, your custom status will be cleared.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.


Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


Appstore icon Google Play store icon