Assisting Agent



Overview


Whenever you need to have another agent step in to cover any activities on your listing, you can choose an agent to act as your Assisting Agent. This agent will be able to take action on any appointments while they are set up to do so, and all actions will be logged on each appointment.

Not available in all markets.

Adding an Assisting Agent


Step 1


Access your Profile.


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Step 2


Scroll down to the Assisting Agent section.


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Step 3


After clicking on the Add Agent button, you can search for an agent either within your office or market by typing in their first name, last name, or agent ID


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Step 4


You are able to have an agent added indefinitely, or for a specific period of time by changing the date range.


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Step 5


Once you click on Save, the Assisting Agent will be added as a co-listing agent to all your listings.


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When you look at the listing worksheet for each of your listings, you will be able to see the agent and their notification preferences


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To Remove an Assisting Agent


Step 1


Access your Profile.


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Step 2


Scroll down to the Assisting Agent section.


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Step 3


If your plans change and you would like to remove the agent, you can do so by clicking on Remove Agent. Once you have done this, the agent will no longer be on your listings..


Notification & Appointment Log


The Assisting Agent will be copied and noted on all appointment related notifications during this period of time


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All actions taken by the Assisting Agent will be listed on the appointment's activity log for your reference.


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FAQs

  1. How do I login?
  2. Can I send Mass Notifications?
  3. How do I share feedback with my seller?
  4. Will Caravans show in other products or the mobile app?
  5. Will Caravans show on calendars or reports?
  6. What is the benefit of a Caravan to the Owner?
  7. Who can Schedule a Caravan?
  8. I am a listing agent for one of the homes in the Caravan, what should I do?
  9. I want to set up a Caravan for my offices listings, what should I prepare to do?
  10. Why are email addresses so important for members of a Caravan?
  11. Can I schedule a Caravan that already took place?
  12. Can I invite agents from other offices at my company to my Caravan?
  13. How are agents notified for a Caravan?
  14. What if some agents leave a Caravan early and others stay for the duration?
  15. Can I print the Appointment Confirmation email on one page?
  16. How can I manage appointment activities?
  17. Does it matter what cell phone provider I have?
  18. Why should I update my phone's software?
  19. Can I print my Notifications?
  20. Why are access details so important on the listing worksheet?
  21. What is a Push Notification?
  22. What is the Listing Activity Report?
  23. How do I change my password?
  24. What if I forgot my password?
  25. How do I manage my feedback?
  26. How do I customize my feedback template?
  27. Will my changes to the feedback template take effect immediately for all my outstanding requests?
  28. Can feedback be sent directly to sellers when the showing agent submits it?
  29. Is new feedback automatically included on my seller's Listing Activity Report?
  30. Can I resend feedback requests?
  31. Is feedback sent when I schedule on behalf of another agent?
  32. How do I get a one-day code?
  33. Why do I need to add access details in the 'Access Information' section of the Listing Worksheet?
  34. What does Required/Suggested Lead Time mean on the Listing Worksheet?
  35. Where can I add specific notes for the appointment staff?
  36. What does it mean to merge listings?
  37. How do I merge listings?
  38. I have an older listing in my inventory, how do I remove it?
  39. Are price change notifications sent to past showing agents?
  40. What is a Listing Agent Accompanied Showing?
  41. How can I skip a call?
  42. Why is my task not showing?
  43. Can I re-open an appointment cancelled in error?
  44. How can I search by Subdivision?
  45. How do I cancel an appointment?
  46. How are the showing agent notifications set up?
  47. How can I add a Buyer to the appointment?
  48. How do I choose different Appointment Types for appointments?
  49. But what about Inspections?
  50. Can I add more than one email address when scheduling an appointment?
  51. How do I cancel an appointment on mobile?
  52. How do I set my listing for a Listing Agent Accompanied Showing?
  53. What is a Listing Agent Accompanied Showing?
  54. How do I change my phone number/email address in ShowingTime?
  55. Where do I change my login (username and password) information?
  56. Can I upload a personal photo for my account?
  57. Where do agents setup notification preferences?
  58. How do agents enable text message notifications?
  59. I have more than one login - how do I link my account?
  60. Can I switch between Abbreviated SMS and Long/Multi SMS?
  61. What is the difference between Abbreviated SMS and Long/Multi SMS?
  62. How can I input my text messaging or SMS number?
  63. Can I set my sellers or their occupants up for text messaging?
  64. What is the preferred interface switch for?
  65. Help! My password is not working.
  66. What are my Sellers Notification Preferences?
  67. How do I Schedule a ShowingCart Tour?
  68. Can I share the tour details with the buyer?
  69. I missed a message while with a client, where can I find it?
  70. Why do I get a message that says "URL Expired" from the mobile app?
  71. Can my seller communicate with ShowingTime?
  72. When I share the feedback with my owner, what will they see?
  73. How do I clear the Call Now Task List?
  74. What is the office filter on the task list for?
  75. How do I change my Billing Information?
  76. How can I make sure my sellers are receiving emails?
  77. How can I enable my agents for access?
  78. How will I know how my ShowingDesk deployment is progressing?
  79. Multiple Listing Services, FrontDesk and You.
  80. Can showing agents calling in be added manually to FrontDesk?
  81. What is the difference between and Office Manager and Office Staff?
  82. How can I generate a One-Day Code?
  83. How do I hide Cancelled Showings on the Task List?
  84. How do I Resend the Confirmation emails?
  85. How Do I send A Price Change Notification out?
  86. How do I change my Company Logo?
  87. How do I edit an Agent's Profile?
  88. What is a CBS Code?
  89. Can I manually add a listing?
  90. How can I see Past Notifications I have sent?
  91. I've been told that agents can't schedule inspections on my listings, what do I do?
  92. Can I change the office details?
  93. Do you have information that I can provide to my seller?
  94. What does "Display past appointments older than..." mean?
  95. How do I add a Co-Listing Agent?
  96. My password is saved and I can't change it.
  97. What is a custom status?
  98. What are agent inquiries?
  99. Why are SMSs and Push notifications delayed?
  100. How do I Require Buyer's Name for my Office's Appointments?
  101. How do I add Owners or Occupants?
  102. How do I access my Profile?
  103. What is the Not Authorized Message?
  104. How can I remedy issues with the Mozilla Firefox Web browser?
  105. How can I remedy issues with Internet Explorer?
  106. How can I remedy issues with the Safari Web browser?
  107. How can I remedy issues with the Google Chrome Web browser?
  108. How can I troubleshoot browser issues?
  109. Can I resend the confirmation email?
  110. What is ShowingTime Live Connect?
  111. How can I track appointments that occurred in the past?
  112. Can I convert already confirmed individual showings to a showing cart?
  113. Assisting Agent
  114. What happened to the Resend App Access link?
  115. What if I have an older listing in my Inventory
  116. Why does the ShowingTime app ask for my location?
  117. As a showing agent, how can I see all the showings that I request?
  118. Can I review messages in the mobile app?
  119. How do I add multiple listings to a tour?
  120. Can I rearrange the stops in my Tour?
  121. How can I see the status of appointments in a Tour?
  122. Can I reschedule the whole tour for a different day?
  123. Can I schedule a tour with a listing that is not accepting online requests?
  124. What is the Add Other Stop button used for when creating a tour?
  125. Can I print the turn by turn directions for a tour?

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




Schedule appointments and view instructions on the go with the ShowingTime Mobile App.