Key Set Management

Sometimes keys are not located in lock boxes or must be managed by the listing office or agent. If this is the case, then ShowingTime's Key Set Management feature should help facilitate this process.

Getting Started

Step 1

Hover over the Listings tab, then click View/Edit Listings

Step 2

Select the listing you would like to add key set information on

Step 3

Under the 'Access Information' section, click Yes for 'Manage Key Sets'

Step 4

Enter the Description of Keyset

Step 5

Click Add New Key Set

Step 6

Enter the Key Set Label

Step 7

Click the Key Set Location radio button. If the default office listed is not where the key set is located, you have two options:
  1. Click Find Another Existing Office
  2. Click Add Other Location

Step 8

Click Add Key Set

Reserve a Key

You can reserve the key while scheduling the appointment (if the keyset is added to the listing) or you can reserve it from the main menu.

Step 1

Choose the listing.

Step 2

Choose the appointment.

Step 3

Click the Reserve A Key option.

Step 4

Choose the times the Key will be unavailable for a different reservation. This is most likely the expected length of the appointment plus the time it would take for the agent to pick up and return the key.

The Key is now reserved.

Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057

We’re ready to help via call, email or

Schedule appointments and view instructions on the go with the ShowingTime Mobile App.