Key Set Management


Sometimes keys are not located in lock boxes or must be managed by the listing office or agent. If this is the case, then ShowingTime's Key Set Management feature should help facilitate this process.

Getting Started




Step 1


Hover over the Listings tab, then click View/Edit Listings



Step 2


Select the listing you would like to add key set information on



Step 3


Under the 'Access Information' section, click Yes for 'Manage Key Sets'

Step 4


Enter the Description of Keyset

Step 5


Click Add New Key Set



Step 6


Enter the Key Set Label

Step 7


Click the Key Set Location radio button. If the default office listed is not where the key set is located, you have two options:
  1. Click Find Another Existing Office
  2. Click Add Other Location

Step 8


Click Add Key Set


Reserve a Key


You can reserve the key while scheduling the appointment (if the keyset is added to the listing) or you can reserve it from the main menu.



Step 1


Choose the listing.

Step 2


Choose the appointment.



Step 3


Click the Reserve A Key option.



Step 4


Choose the times the Key will be unavailable for a different reservation. This is most likely the expected length of the appointment plus the time it would take for the agent to pick up and return the key.

The Key is now reserved.





Checking In & Out Management

Key Check Out




Step 1


Click on the Showings menu

Step 2


Click On My Listings or On Our Listings in the drop down

Step 3


Locate the listing you need to check a key out on and click the Key Check Out button. 

Note: This option will be grayed out if the appointment has been canceled or declined. If there is more than one key set affiliated with the listing, you will see a pop-up with their current availability.


Step 4


Select the expected return Date and Time and add any notes

Step 5


Click Check Key OUT


Key Check In




Step 1


Click on the Showings menu option 

Step 2


Click On My Listings or On Our Listings in the drop down

Step 3


Locate the listing you need to check a key in on and click the Key Check In button.


Step 4


Adjust the expected return Date and Time if needed and add any notes

Step 5


Click Save & Check Key IN


Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–9pm CST
Saturday–Sunday, 8am–5pm CST

Phone: 800-379-0057
Email: support@showingtime.com

We’re ready to help via call, email or




Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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