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What's New In Front Desk


June 30, 2020: Schedule LIVE Video Tours from your Desktop


ShowingTime LIVE Video allows agents to conduct LIVE video showings directly from the ShowingTime mobile app with the tap of a button, enabling their clients to participate in showings from the comfort of their homes.

As a Buyer's Agent, you can now set up LIVE Video for appointments in your ShowingCart from your desktop.


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If the listing is enabled to allow LIVE Video, you will have the option to select the camera person as well.
   





May 28, 2020: New layout for the mobile appointment details screen






We've changed the buyer section to allow the agent to easily share notes with them. The Buyer's Agent can also share notes with the Listing agent.

The new option for ShowingTime LIVE appears between these sections.

ShowingTime LIVE will be available in your market soon.

Read more.
   



May 12, 2020: ShowingTime LIVE Video (Coming Soon)






ShowingTime LIVE Video allows agents to conduct LIVE video showings directly from the ShowingTime mobile app with the tap of a button, enabling their clients to participate in showings from the comfort of their homes. ShowingTime LIVE Video is coming soon to your market.

Read more.
   



April 28, 2020: Select your preferred showing type from the listing worksheet






Our latest release will give listing agents more control over how they prefer showings are conducted on their listings and the capability to easily communicate appointment information for each listing.

When Virtual Appts Only is selected, the access details for the home are intentionally hidden from the buyer’s agent. They remain in the account should you decide to switch the listing back to allow In-Person Appts, but are not visible for Virtual Appts Only since no one will be accessing the home.

Read more.
   



April 8, 2020: Virtual Showings






The COVID-19 pandemic has rapidly changed the way real estate agents do business. Orders from local governments and recommendations from public health officials alike have inspired resourceful agents to seek new ways to serve their clients.

With the ever-changing environment, agents have been giving virtual showings to their clients using a variety of methods including group video conferencing tools, 360-degree views of the home, and prerecorded video tours.

Read more.

   



Listing Rules and Exceptions Help Agents Configure Their Seller's Listings Around Unique Situation






Your client may ask you to prevent showings for a few hours when their young kids typically take naps or let you know that they will be out of town for a few days.

Setting an Appointment Rule will change the normal outcome for confirming showings. Rules can block (Showing Restriction) appointments, or change the confirmation process (Showing Exception).

Read more.

   



February 2020 - Select a default preference for sharing agent information




This setting can be configured in your profile. The Default label identifies what the office is set for. Changing the setting in your profile or on an individual listing will override the office defaults.


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  • No, do not share

  • No information will be visible to the listing contacts. They will be shown a message telling them to contact the listing agent for more details.

  • Yes, share agent's company only

  • Only the buyer's agent's company information will be visible to the listing contacts.
  • Yes, share agent's name and company

  • The buyer's agent's name and the company will be shared with the listing contacts.

  • Yes, share all agent contact details

  • The buyer's agent's phone number, email address, name, and company information will be visible to the listing contacts.

The Default label identifies what the office is set for. Changing the setting in your profile or on an individual listing will override the office defaults.

We've updated a few email templates to make it easier to see when the appointment is confirmed but a new time would work better.
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And when a new time is needed.


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January 2020 - See which agents have opted-out of price change notifications


On desktop or mobile, now you can see agents that have opted out of price change notifications. You can also add new email addresses of agents manually. Agents that appear grayed out will not be contacted by default.



From the Listing Worksheet, you can also choose to share the buyer's agent details with all of the contacts on the listing. You will have four options to display or hide this information.


Click the image for the full size.

  • No, do not share

  • No information will be visible to the listing contacts. They will be shown a message telling them to contact the listing agent for more details.

  • Yes, share agent's company only

  • Only the buyer's agent's company information will be visible to the listing contacts.
  • Yes, share agent's name and company

  • The buyer's agent's name and the company will be shared with the listing contacts.

  • Yes, share all agent contact details

  • The buyer's agent's phone number, email address, name, and company information will be visible to the listing contacts.

   



November 2019 - Push Notification Settings are now visible on the Listing Worksheet


When you or your sellers are using the ShowingTime or My Home app, the ability to receive a push notification is enabled. Push Notifications are messages that pop up on a mobile device. Because they can be sent at any time; users don't have to be in the app or using their devices to receive them. All users of the ShowingTime Mobile App have the option to use this notification method and the options to set it up are located within your profile.



   




October 2019 - Separate Feedback and Showing Notifications


You've asked for the ability to send your owners feedback without having to enable them for confirmation emails and we delivered. Owners can now be notified of published feedback by email or push notification directly in the My Home by ShowingTime app or website.

You can still enable them for the ability to confirm showings, notifications of confirmations, or just notifications that a showing is scheduled.


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September 2019 - Splitting Calls and Merging Products


Centralized Showing Service Joins ShowingTime





With CSS joining ShowingTime it means agents, teams, brokers, offices, associations, and MLSs will have access to the most powerful showing management and market stats technologies and expert resources available in the residential real estate industry today. The result? An even more seamless experience for real estate professionals across the U.S. and Canada, as well as for their buyers and sellers.

Read More

Coming Soon: Receive Notifications by Phone for Declined or Cancelled Appointments Only




Now you can choose to receive automated phone call notifications for certain showing appointment statuses instead of in all instances as before (confirmed, declined, and cancelled showings). For those that only want to be notified by phone when a showing has been declined or cancelled, ShowingTime is introducing new settings on the desktop and your mobile device. You can still set electronic notifications to be delivered via email, text, or push notification if you wish not to get the automated call. And, you can configure this setting on your mobile device.



We will let you know when this goes live in your area!
   



May 2019 - New Sidebar, Buyers, and more...


My Home by ShowingTime Now with Tour Info for Buyers


Our research has shown that 8/10 clients who are selling their homes are buying their new home with the same agent. My Home by ShowingTime provides buyers with a view of their upcoming tour. This includes the appointment status, date/time of the appointment, driving directions, and a simple way to connect with their agent only.

Read More:

Buyers Guide To ShowingTime 
As a reminder, adding details about your buyer to a showing is an optional feature and ShowingTime never shares this information with anyone else. An agent’s client is private to that agent only.

Never Miss A Showing with Overnight Notifications



You have the option to receive text messages and push notifications 24/7 or only between the hours, 8 am-8 pm local time.
Read More

Select Your Linked Profile’s Primary MLS




Choosing your Primary MLS will determine which set of contact information to display in your ShowingTime email signatures as well as determine which set of default notification preferences to use.

Read More
   




Feedback and Knowledge Base

Our support team is available from:

Monday–Friday, 8am–8pm CT
Saturday–Sunday, 8am–5pm CT

Phone: 800-379-0057
Email: support@showingtime.com

Select the link at the top right of your screen for Live Chat.


Schedule appointments and view instructions on the go with the ShowingTime Mobile App.


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